Jake and the Neverland Pirate Toys

Return Policy and Refunds for Jake and the Neverland Pirate Toys

What is Jake and the Neverland Pirate Toys Return Policy?

You may return most products purchased. Most items can be returned with 1 month of receiving the item. However we aren't the initial seller therefore you must contact and/or make reference to the original sellers terms for returns individually.

How soon will I receive a refund on a returned item?

Refunds are commonly made back to the original card and can take up to Four weeks to credit back. However some resellers sometimes have different policies regarding refunds, for example only giving store credit or gift certificates. Please reference the original sellers refund policy.

Items with FREE Return Shipping

The below items usually have a free return shipping method.

Heavy/Bulky Items Delivered by Specialty Carriers

If you have to return huge or bulky item which had been delivered by way of a specialty carrier (e.g., CEVA, ABF, Pilot), proceed to the Online Returns Center. The Returns Center will assist you through the returns process and will require that you contact our specialized customer support team, which can schedule the pickup of your item.

Note: Don't refuse the delivery of the item. To guarantee that your return and refund are processed correctly.

UPS Pickups

Whenever you request a UPS pickup, UPS will send a driver to your address with your shipping label within 1-5 business days. Make sure you've described the defect, damage, or error and include that inside the returned package. In the event the original packaging still is available, return an item in this particular packaging. To help avoid difficulties with the pickup, remove any used shipping labels which might be still on the box.


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